Privacy Policy

 

Date of Last Update: November 26, 2018

This Privacy Policy describes the types of personal data we collect about our customers, how we use this information, with whom we share it, and the rights of our customers regarding our use of this information. We also describe the measures we take to protect the security of the information, how long we retain it and how our customers can contact us about our privacy practices and how to exercise their rights.

For the purposes of applicable data protection laws, the data controller is Amy Elizabeth Cargill trading as Londe Body and Home, having its office at Suite 535, 26-28 St Leonards Rd Windsor, SL5 3BB.

We are registered with the ICO under the Data Protection Register, our registration number is: ZA475697.

Information We Collect

We may collect personal data about you when you provide it on our website or via our social media pages. Our products are available for sale at certain third party retailers or stockists. Unless otherwise indicated at the time that you provide your personal data, any personal data collected by these retailers is not provided to us. This Privacy Policy does not address any data collection by our retail partners.

Our values and aims for your privacy

Our aim is to only collect information that willingly and knowingly give us to tell you information about our products (marketing), or to send you products you have purchased.

  • We have disabled the data collection and analytical cookies on our website in an effort to only collect information you want to intentionally give us.

  • We do not use optional Google Analytics or Squarespace Analytics cookies.

  • We do not use targeted advertising or third party targeted advertising.

  • At the time of writing are unable to disable social media data which may include your town, age and gender.

  • 60 days after your purchase we delete your information, unless you have specifically asked us not to.

Information You Provide

You may provide personal data to us in a number of ways, such as when you participate in an offer or promotion, when you make a purchase on our site or via our social media pages. The types of personal data you provide to us may include:

  • Contact information (such as name, postal address, email address and mobile or other phone number)

  • Payment information (such as your payment card number, expiration date, and card security code)

  • Shipping and billing information (such as delivery address, and billing address)

  • Purchase history

  • Information or content you provide (such as photographs, videos, reviews, articles, questions, survey responses and comments)

  • Information provided to us through social media networks when you visit our social media pages such as age, town location and gender.

How We Use the Information

We will use the information you provide to:

  • Send you promotional materials or other communications if you so elect

  • Provide the products or services you (or your company) have requested and operate features on our site

  • Process your payment card transactions and/or gift card transactions

  • Create and manage your online account, including access to your online and in-store purchase history

  • Chat with you or respond to your inquiries

  • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, loyalty programs, surveys and other offers

  • Operate and communicate with you about our social network pages

  • Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analysing our products; performing data analytics and performing accounting, auditing and other internal functions)

  • Comply with applicable legal requirements, relevant industry standards and our policies

We also may use the information in other ways for which we provide specific notice at the time of collection.

Legal Basis for Our Use of the Information 

We will use the information you provide for the above purposes if:

  • it is necessary to perform a contract to which you are party (e.g., to process your payment and deliver the products you have ordered); or

  • we have obtained your consent; or if

  • we have a legitimate interest in doing so (including a legitimate interest in performing marketing activities, research activities, data analytics, internal administration functions, processing and enforcing legal claims and conducting our business in compliance with all applicable laws, relevant industry standards and our policies).

Information We Share

We do not rent lists, sell or otherwise disclose personal data we collect about you. We may share your personal data with:

  • Service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web-hosting and marketing services.

  • Other third parties with your consent.

In addition, we and our affiliates and other service providers may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal data you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal data with any inquiries concerning the processing of that information.

Your Rights and Choices

You have certain rights and choices in connection with the personal data we collect from you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.

  • Email Opt-Out

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us. You also may opt out of receiving marketing emails from us by emailing us at hello@londebotanics.co.uk

Data Retention

We keep the information you provide for the duration of our relationships, in order to be able to run regular deletion routines or to take into account the applicable statute of limitation period or if required under mandatory applicable law. If you wish to receive marketing communications, we will keep the information necessary to send you these communications following the end of our customer relationship or following their collection, if you are a prospective customer.

How We Protect Personal Data

We maintain appropriate technical and organizational safeguards to ensure an appropriate level of security of your personal data, in particular to protect your personal data against accidental unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.

Links To Other Websites

Our website may provide links to other websites such as stockists and third party retailers for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

Updates To Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our privacy practices. We will indicate at the top of the Policy when it was most recently updated.

How To Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like to exercise your rights, please contact us by email at hello@londebotanics.co.uk. You also may write to:

Londe Body & Home
Suite 535, 24-28 St Leonards Rd
Windsor, Berkshire SL5 3BB