Shipping & Returns
Shipping Information (Mainland UK)
First Class Royal Mail £3.95
UK Next Day Delivery by 1pm (place order before midday) £7.95
Right now we only offer shipping within The United Kingdom. If you would like to know when we start shipping to your country, please email us here:
Returns & Exchanges
If you are unhappy with your purchase we can offer you a refund or an exchange. You have up to 30 days from the date of receiving your order to return unused item(s) to us in order to receive a refund or an exchange.
Products we cannot refund or exchange
Unless there is something wrong with the item(s) or it does not correspond with the description on londebotanics.co.uk, unfortunately, we cannot offer you a refund or an exchange in respect of the following:
- Unsealed products, for example if you remove the hygiene seals and tags from a product
- Products that have been used
- Products that are not in their original packaging
- Perishable products, products liable to deteriorate or expire rapidly
Returning your order
Please tell us that you wish to return or exchange item(s) by getting in touch with us by email: firstname.lastname@example.org Please provide your name, home address, details of the order, your telephone number and email address in order to enable us to deal with your request. We will advise you of the best way to send your item(s) back to us.
We will pay the costs of return when you contact us to return your item(s).
Processing your refund
Please note that it can take up to 14 days from you returning your item(s) to receive your refund. We will credit your payment card (provided payment has already been debited from your payment card) with the price of the item(s) you are returning.
a) We may reduce your refund (excluding delivery costs) to reflect any reduction in the value of the product, if this has been caused by your handling them in a way that means you have not taken reasonable care. We ask that you exercise reasonable care by not removing the seals while examining the item(s), unless you are certain that you intend to keep them.
b) If we refund you the price paid before we are able to inspect the item(s) and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount to cover the reduction in value of the product.
c) The maximum refund for delivery costs will be the cost of standard delivery provided that the item(s) was not part of a larger order. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
This Returns Policy does not affect your legal rights.